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Level 1 - Communication and Recording (3 hours)

This course is suitable for all delegates working within the voluntary and independent sector, supporting 'Adults at Risk of Harm' (formerly Vulnerable Adults), in a range of settings.

Delegates must have attended Level 1 Recognising Adult Abuse (provided in the following formats: Face to Face training session, Cascade training session or Workbook)

Target Group:

  • Anyone advocating, supporting, caring or working with an adult at risk of harm.

  • Working in the independent and voluntary sector.

  • Need to meet various standards/qualifications/continual professional development .


To understand why effective communication is important within the work setting, providing an awareness at an introductory level, using power points, case studies, group work and an opportunity for questions/discussions in relation to the following:-


Recognise the importance of effective communication in practice, underpinning knowledge, good principles and skills.


  • Consider good practice and barrier to effective communication.

  • Review your listening, responding and reflection skills.

  • Explore the principles of accurate record keeping.

  • Link the importance of effective communication and recording to keeping everyone safe, including you.

FEB 2018/JH

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